October 21, 2011

Royal Mail free to set prices

by Jan Harris

Postal regulator Ofcom is allow the Royal Mail Group to set its own prices for most of its products, including first-class post which was previously adjusted according to the RPI measure of inflation. However, there will be a cap on the price of second-class stamps, to ensure people on low-incomes will still be able afford […]




August 4, 2011

Universal broadband still a long way off

by Jan Harris

Ofcom’s eighth Annual Communications Market report shows that the government still has a long way to go to get the whole of the UK online. Nearly three-quarters (74 per cent) of UK residents now have a broadband connection, an increase of three per cent in the first quarter of the year. The main groups of […]




July 6, 2011

Ofcom publishes broadband map

by Jan Harris

Ofcom has published the results of a survey showing that around 14 per cent of fixed-line broadband-connected homes and businesses in the UK are putting up with download speeds below 2 megabits per second. This would prevent them from using data-rich services such as the BBC iPlayer. Ofcom also published an interactive map of “Broadband […]




July 22, 2010

Almost half of UK broadband complaints go unresolved

by Darren Allan

A survey of 2,500 broadband users conducted by Broadbandchoices.co.uk has revealed that 46% of complaints regarding their connections are left without a resolution. Or more specifically, the respondents don’t feel that the ISP has managed to reach a successful resolution to their problem. In fact, the situation is so bad when it comes to the […]




May 18, 2010

Ofcom reports greater awareness of Internet security

by Jan Harris

Research by Ofcom has found that people are becoming more careful about how they use the Internet. A survey, of 1,824 people aged 16 and over, found that people are more aware of the dangers of entering their personal details on social networking sites such as Facebook than they were in 2007, which is hardly […]




April 13, 2010

Ofcom reveals nitty-gritty of Digital Economy Act

by Darren Allan

Ofcom has produced a terms of reference document, which clarifies how the freshly passed (read: rushed through before the election) Digital Economy Act will work. Internet Service Providers will have to notify their customers of any allegations of illegal file-sharing made by copyright holders. These notifications must include sufficient information to enable the receiver to […]




April 8, 2010

Digital piracy law could impose life-long Internet ban

by Jan Harris

The Digital Economy Bill has been approved as part of the so-called ‘wash-up’ process, which rushes legislation through in the period between an election being called and Parliament being dissolved. The hurried way that the Bill was passed has led to claims of a “stitch-up”. The most controversial part of the Bill concerns digital piracy […]




April 1, 2010

How fast is super-fast broadband?

by Darren Allan

It’s a phrase you’ve probably seen more and more in the headlines and new stories over the past year, and especially since the start of 2010. But the definition of “super-fast” broadband is open to interpretation – obviously it’s a generalised term, but it still has to have some grounding in specifics. One man’s Porsche […]