October 17, 2006

Orange suffers broadband failure

by Brian Turner

Computers & Internet

Telecoms operator Orange says that a major outage on its network has left a number of its broadband customers unable to connect to the internet.

The problem apparently affects those originally on the Wanado service, which had been purchased by Orange.

Orange has over 2 million broadband subscribers, but won’t say how many have been affected. The company does state that only those customers on LLU loops are currently offline.

While it’s not unreasonable to expect technical problems to impact ISP’s, the scale of the existing problem is surprising.

Additionally, Orange customers complain that support from the company is “amateur” and criticise the ability of Orange to administrate a service it has no prior experience of working with.

Overall, many of us can empathise with the frustrations of those affected Orange users at present.

And I’m sure I’m not the only one who has experienced poor customer support across a range of broadband providers.

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